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Information Technology Infrastructure Library (ITIL) Courses PDF Print E-mail




ITIL Courses and training from ATPL will help your organization take advantage of ITIL principles.

Information Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices in order to provide quality IT services.

 

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Course Topics

ATPL ITIL courses will cover ITIL v3 concepts, including:

  • How to reduce IT costs
  • How to improve IT services through proven best practice processes
  • Improving overall customer satisfaction
  • Implementing ITIL standards
  • How to improve IT productivity

     

Key Courses

Outline  ITIL Service Management Essentials 
Outline  ITIL v3 Foundation Bridge 
Outline  ITIL v3 Foundations 
Outline  ITIL v3 Intermediate - Continual Service Improvement (CSI) 
Outline  ITIL v3 Intermediate - Planning, Protection and Optimization (PPO) 
Outline  ITIL v3 Intermediate - Release Control and Validation (RCV) 
Outline  ITIL v3 Intermediate - Service Design 
Outline  ITIL v3 Intermediate - Service Operation 
Outline  ITIL v3 Intermediate - Service Strategy 
Outline  ITIL v3 Intermediate - Service Transition